Dear Lazyweb: As I eye Kickstarter for funding (and marketing) tools for my next project, I’m realizing something that I feel should exist already and doesn’t. Since it doesn’t already exist, I feel it’s either against the rules as I can’t be the only person to see the need.
When your project gets funding, there’s the matter of reward fulfillment. Right now the process is creating a survey for each tier asking the info you need to deliver the reward. You can only ask this survey once. As a backer, you can only submit this info once and after 10 minutes it’s locked in. Need to change it? Manual contact and update for both sides. Change of address? Contact project directly for manual update. You’re asked to wait till you can make send the final award to users, but what if you a digital package to devlier sooner than a physical package? It’s horrible support mess.Continue reading Kickstarter Backer Support Tool?