Following up from the last post about AT&T, I want to talk about what I want from my cell phone, internet, cable, and the rest of the communication sector: A fat, dumb pipe.
I don’t care about Comcast’s video content. I don’t care about AT&T’s Blue Room or any other crap. I am paying you as a bridge to obtain other people’s content. That’s all I require from you. Why only the fat pipe? Because you suck at content generation. You’re spreading your resources to do something extra and it’s just not working very well.
Thing is, I never asked for you to make your own content. It’s really a non-issue with me. There are millions of other people that can do it so much better and that’s who I want to have access to. I’m paying you to give me unfettered access to other content providers. Is making your own content really helping you out? I would figure focusing on the speed and availability of the content of the Internet would be a bigger drive than your special little video program. I know that on the feature list, saying you have this unique content gives the impression of better value on a flyer.
You know what gets me to stick with your service without distain? Giving me access to all available content without bullshit. For example, if Comcast spent more dedication and time to improving their horrific customer support, the product would have more value than ‘Channel 1′. Or perhaps finding a better long-term plan to keep the bandwidth infrastructure on par or surpassing the rest of the modern world. Why spend time finding ways to inhibit use of BitTorrent when you can spend that time more productively by improving the network infrastructure.
Please, I don’t care about your content as it is unmatched to what the rest of the world at large can provide. Give me unfettered and uninhibited access to the world, then you have won me over!